We are committed to ensuring your complete satisfaction with every purchase. However, we understand that there may be times when you need to return a product or request a refund. If you are not fully satisfied, you may return the item(s) in accordance with the terms outlined below.
Return Policy
30-Day returns: We offer a 30-day satisfaction guarantee on all items purchased directly from our online store. If you are not satisfied with your purchase, you have 30 days from the delivery date to initiate a return and request a refund.
Eligibility for Return: Once orders are processed, cancellations are not allowed. To be eligible for a return or refund, please ensure the following conditions are met:
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The item must be unused, undamaged, in its original packaging, and include its original manuals, with no signs of use.
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Return requests must be submitted within 30 days of the delivery date.
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The item must have been purchased directly from our website.
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Incorrectly ordered items may only be returned with prior authorization from the company. Returns without prior authorization are not accepted. Return requests can only be submitted via email ([email protected]).
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Phone or chat return requests will not be accepted.
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Returns MUST be received within 15 business days from the date of authorization.
The buyer is responsible for paying all return shipping costs. Additionally, the buyer must ensure that returned items are properly insured during transport. We are not responsible for any loss or damage to items during return shipment. The buyer assumes all liability for this.
Non-Refundable Items: While we strive to accommodate all return requests, the following items are ineligible for return or refund:
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Personalized or custom-made items specifically created for you.
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Special order items
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Items that have been used, damaged by the customer, or are not in original condition.
Damaged/Incorrect Items: If your goods are damaged during transit, you receive short or partial shipments, or incorrect items, please report the issue within 2 business days of the delivery date.
Initiating a Return: To initiate a return, please contact our customer support team at [email protected]. Include your order number, a brief description of the issue, and any relevant details. Our team will guide you through the process and assist you in every step.
Return Process: For approved returns, you will receive detailed instructions by email. Please follow the instructions carefully to ensure a smooth return process:
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Email us the details of your return.
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We will provide you with an RMA (Return Merchandise Authorization) number upon receiving your request.
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Ship the item(s) with the RMA label on the box to the address provided in the return instructions.
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Do not write anything on the original packing box. Items won't be accepted otherwise.
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DO NOT SEND RETURNS TO OUR CORPORATE ADDRESS LISTED ON OUR WEBSITE.
Return Shipping Costs: All return shipping costs are the responsibility of the customer. Additionally, the customer must ensure the returned items are adequately insured during transit to our company. We are not liable for any loss or damage to returned goods that may occur during transit. The buyer assumes full responsibility for this.
Refund Policy
Refund Process: Once we receive the returned item and confirm its eligibility, we will initiate the refund process. The refund will be issued using the original payment method.
Refund Method: All refunds will be made to the original payment method used during the purchase.
Refund Timeframe: Please allow up to 14 business days for the refund to reflect in your account, depending on your financial institution.
Exchange Policy: We do not offer exchanges.
Restocking Fee: There is no restocking fee.
Policy Updates: Our return and refund policy is subject to change without prior notice. Any updates will be communicated through our website.
Contact Information:
Business Hours: 8:00 AM - 5:00 PM CST
Business Days: Monday to Friday
Toll Free: 866-863-0907
Email: [email protected]
Legal Compliance: All disputes arising from this contract shall be governed by the laws of Canada.