Shipping & Handling
We strive to provide our customers with a hassle-free and efficient shopping experience. Our shipping policy ensures the timely delivery of your orders and complete customer satisfaction.
Shipping: We ship our products throughout Canada.
Handling Time: All orders on our website are processed within 2-4 business days, from Monday to Friday. Orders placed on weekends or holidays will be processed the following business day.
Transit Time: We aim to deliver your orders as quickly as possible. Orders are usually delivered within 2-7 business days (Monday to Friday) after processing. However, please note that delivery times may vary depending on location, weather conditions, and other unforeseen circumstances.
Tracking Orders: Once an order has been processed and shipped, the customer will be notified via email. You can track your order here.
Shipping Charges:
Shipping costs depend on the order size, weight, and shipping destination. The exact shipping fee will be calculated at checkout.
Tax: The prices quoted or shown are exclusive of all taxes. The tax will be included at the checkout based on the state, local bodies and the product. The customer is advised to check the total and final bill at the checkout before placing the order. However, if the customer is provided relief from paying the tax, we can include the customer under the tax exempted list provided the customer submits a valid tax exemption certificate.
Multiple Addresses: We can only ship to one address per transaction. If you need to ship items to multiple addresses, please place separate orders for each address.
PO Boxes & Military Addresses: We do not deliver to PO Boxes or Military addresses.
Orders Not Delivered: If any damaged or lost, Partial deliverd packages should be report to PartsFe within 3 business days. via email [email protected]
Carrier Rules: All the shipping are made through UPS, FedEx or UPS and all the T&C of the respective carrier applies. Please go through the respective websites for further information.
Delivery Address:Please ensure that the delivery address provided during checkout is complete and accurate. Neither we nor the carrier are responsible for any delays or losses caused by incorrect or incomplete delivery information.
Damaged Goods Handling: If you are available at the time of delivery, please ensure that there is no damage to the package or the material inside. If any damage is found make sure to note all the damages on the delivery note and refuse the delivery. If you are not available and you find the package left at your door is damaged, please take the photographs of the package and complete the Return Request form(Return requests will only be processed via email ([email protected]); phone or chat requests will not be accepted.).
Customer Service: Our customer service team is always available to help you with any questions or concerns you may have regarding your order. Please contact us if you need any assistance; we will gladly assist you.
Policy Updates: Please note that our shipping and handling policy may change from time to time. Any updates or modifications will be communicated through our website. Please refer to our site for the latest policy information.
Contact Us:
For inquiries or support, we’re happy to assist.
- Business Hours: 08:00 AM - 05:00 PM CST
- Business Days: Monday to Friday
- Toll Free: 866-863-0907 / (630) 326-8602
- Email: [email protected]
